Overview

Rocket Science Sports South Africa values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our website or purchasing our products, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect personal information to process orders, improve our services, and communicate with you effectively. The information we collect includes:

a. Personal Information You Provide

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely via Shopify’s payment gateway)
  • Account login details (if applicable)

b. Information Automatically Collected

When you browse our store, we automatically receive certain information through cookies, logs, and analytics tools:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on our site
  • Referral sources (e.g. from social media or ads)


c. Information from Third Parties

We may receive limited data from trusted service providers such as payment processors, courier partners, or analytics platforms that help us deliver and improve our services.

 

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate order updates, support, or promotional offers
  • Improve our website and customer experience
  • Prevent fraud or unauthorized transactions
  • Comply with legal and tax obligations

We will never sell your personal information to any third party.

Consent

When you provide personal information to complete a transaction, verify your payment, arrange for delivery, or return a purchase, you consent to our collecting and using it for that specific purpose only.

If we ask for your information for a secondary reason (e.g., marketing), we will ask for your express consent or give you the option to decline.

How We Share Information

We may share your information only with trusted partners who assist us in operating our business:

  • Shopify (as our ecommerce platform)
  • Payment processors (for secure payments)
  • Courier partners (for deliveries)
  • IT and analytics providers (for website performance and security)

These service providers are only permitted to use your information to perform their specific services and are required to protect your data under confidentiality agreements.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law (e.g., tax or accounting purposes).

Once no longer needed, your data is securely deleted or anonymized.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to improve user experience and gather analytics.

You can choose to disable cookies through your browser settings, but this may limit some features of our site.

Types of cookies used:

  • Essential cookies – for website functionality and checkout
  • Performance cookies – for analytics and site improvement
  • Marketing cookies – for promotions and advertising (if applicable)

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.

All payment transactions are encrypted through Shopify Payments or our third-party payment processor using SSL technology.

Your Rights

Under South Africa’s POPIA (and in alignment with GDPR), you have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Request deletion of your data (where legally permissible)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at:
info@rocketsciencesports.co.za

Marketing and Communication

If you subscribe to our newsletter or marketing updates, we may send you information about new products, promotions, or updates.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

International Data Transfers

As our ecommerce store is hosted on Shopify, your personal data may be transferred and stored outside of South Africa, including in countries such as Canada and the United States.

Shopify complies with international data protection standards and ensures your information remains protected.

Age of Consent

By using this site, you represent that you are at least 18 years old or have parental/guardian consent to use our website and make purchases.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will take effect immediately upon posting on our website.

We encourage you to review this page periodically for any changes.

Contact us

For assistance with privacy-related queries, reach out to us via the contact form or call us at (+27) 74 155 3386