Overview

Thank you for shopping with Rocket Science Sports South Africa (RSS) — official home of premium triathlon, cycling, and performance gear. We’re committed to delivering your order quickly, securely, and with the same precision and performance we design into every product.

This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order, you agree to the terms below.

Shipping Destinations

We currently ship to:

  • All provinces within South Africa (including main centers and outlying regions)
  • Selected international destinations on request — please contact us at info@rocketsciencesports.co.za for an international quote.

Processing Times
  • In Stock Orders are processed within 3-5 business days (Monday–Friday, excluding public holidays).
  • Orders placed after 12:00 PM will be processed the next business day.
  • Pre-Orders are processed within 10-12 business days (Monday–Friday, excluding public holidays).
  • You’ll receive two emails:

Order Confirmation – when your order is placed

Shipping Confirmation – with courier details and tracking link once your order is dispatched

Please note: During peak seasons (sales, new product launches, or public holidays), processing times may extend slightly.

Shipping Methods & Delivery Times

We partner with various local and trusted Couriers, to ensure safe and reliable deliveries.

Domestic (South Africa):

Shipping Method Estimated Delivery Time Cost
Standard Courier – Main Centers 3–5 business days FREE for orders over R1,500. R95 for orders under R1,500
Regional / Outlying Areas 3–7 business days R120 flat rate
Express Courier (where available) 1–2 business days R195 flat rate

Delivery times are estimates and may vary depending on your location, weather, or courier network delays.

International:

  • Delivery within 7–21 business days, depending on destination and customs clearance.
  • International rates are calculated upon request.
  • Customers are responsible for all import duties, taxes, and customs charges in their destination country.

Shipping Costs
  • Free Standard Shipping: Orders R1,500 and above (within South Africa).
  • Orders below this threshold incur the standard rate (see table above).
  • Shipping costs are automatically calculated at checkout.
  • All prices are in South African Rand (ZAR) and include VAT unless otherwise stated.

Tracking Your Order

Once shipped, you’ll receive an email with a tracking number and courier link. You can track your parcel via the link.

If your tracking details don’t update after 48 hours, please contact us at info@rocketsciencesports.co.za with your order number.

Delivery Conditions
  • Deliveries are made Monday to Friday, 8:00 AM – 5:00 PM.
  • Please provide a physical address and valid phone number (no P.O. Boxes).
  • If the courier is unable to deliver after two attempts, your order may be returned to us. Re-delivery costs will apply.
  • Once your order is delivered and signed for at the provided address, RSS is not responsible for loss, theft, or damage thereafter.

Pre-Orders & Backorders

Some items may be available for pre-order or temporarily out of stock.

  • Pre-order items will ship as soon as stock becomes available.
  • Estimated delivery dates are displayed on the product page or confirmation email.
  • Orders containing both in-stock and pre-order items may be held until all items are available unless you request split shipping (additional fees may apply).

International Duties & Taxes

For orders shipped outside South Africa:

  • Import duties, taxes, and customs fees are not included in your order total.
  • These charges are determined by your local customs office and are the responsibility of the customer.

    Please check with your country’s import regulations before ordering to avoid unexpected fees.

Order Changes and Cancellations

If you need to change or cancel your order:

  • You must contact us within 12 hours of placing it.
  • Once the order is processed or shipped, we can no longer make changes or cancellations.

Email info@rocketsciencesports.co.za immediately with your order number and change request.

Lost, Delayed, or Damaged Parcels

If your parcel hasn’t arrived within the estimated delivery timeframe:

  1. Check your tracking link for updates.
  2. Contact the courier directly.
  3. If still unresolved, email info@rocketsciencesports.co.za with your order number.

We’ll liaise with the courier to investigate.

For damaged parcels, please notify us within 48 hours of delivery with clear photos of the packaging and product.

Click & Collect (If applicable)

If you choose Click & Collect at checkout:

  • You’ll receive a “Ready for Collection” email when your order is available.
  • Bring your order confirmation and valid ID for collection.
  • Orders not collected within 14 days may be cancelled and refunded (minus handling fees).

Collection address: No.7 Hendriksz Road, Land-en-Zeezicht, Somerset West, Cape Town, 7130

Collection Hours: Monday - Friday from 8am till 5pm (excluding weekends)

Undeliverable Orders

If your parcel is returned due to an incorrect address, failed delivery, or non-collection:

  • We’ll contact you to arrange re-delivery (shipping costs will apply).
  • If no response is received within 7 business days, the order will be cancelled and refunded (excluding shipping costs).

Updates to This Policy

Rocket Science Sports South Africa reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting to our website.

Contact us

For assistance with shipping-related queries, reach out to us via the contact form or call us at (+27) 74 155 3386